Payment & Refunds

Payment Methods

We accept various payment methods to make booking convenient:

• Credit and debit cards - Visa, Mastercard, American Express, Discover
• Digital wallets - Apple Pay, Google Pay (where available)
• Bank transfers - Available for certain bookings and venues

All payments are processed securely through encrypted payment systems. We never store your full payment information on our servers.

When Payment is Charged

Payment timing depends on the venue's booking policy:

• Immediate payment - Most bookings require full payment at the time of confirmation
• Deposit required - Some venues may require a deposit with the remainder due closer to the event date
• Payment holds - Your payment method may be authorized (but not charged) until the booking is confirmed

Understanding Refunds

Refund eligibility depends on the venue's cancellation policy, which is clearly displayed on each listing:

• Full refunds - Available if you cancel within the policy's specified timeframe
• Partial refunds - May apply for cancellations made closer to the event date
• No refunds - Some strict policies may not allow refunds after a certain date
• Service fees - Platform service fees are typically non-refundable, even if you receive a venue refund

How to Request a Refund

To request a refund for your booking:

1. Go to your Bookings page in your account
2. Select the booking you want to cancel
3. Click "Cancel Booking" or "Request Refund"
4. Review the cancellation policy and expected refund amount
5. Confirm your cancellation request
6. You'll receive a confirmation email with refund details

Refunds are automatically processed according to the venue's cancellation policy. No additional action is required from you.

Refund Processing Time

Once your refund is approved:

• Refunds are issued to your original payment method
• Processing typically takes 5-10 business days
• You'll receive an email confirmation when the refund is processed
• Your bank or card issuer may take additional time to post the refund to your account

Note: If you don't see your refund after 14 business days, please contact our support team.

Payment Issues and Troubleshooting

If you encounter payment problems:

• Payment declined - Check that your card has sufficient funds and hasn't expired
• Billing address mismatch - Ensure your billing address matches the one on file with your bank
• International cards - Some cards may require international transaction approval from your bank
• Payment not processing - Try a different payment method or contact your bank

Disputing a Charge

If you believe you were charged incorrectly:

1. First, review your booking confirmation and cancellation policy
2. Contact the host directly to discuss the charge
3. If unresolved, contact our support team with booking details
4. We'll investigate and work to resolve the issue within 48 hours

Important: Please contact us before disputing a charge with your bank, as this can delay resolution.